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Human Resources

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Navigating Climate Change: Risks, Regulations...

  • Recorded Mon, April 29, 2024
  • Presented by Francis Janes
Francis Janes

This presentation will navigate the intricate landscape of climate change, uncovering risks, regulations, and the lucrative opportunities that lie ahead for visionary leaders in the banking industry.

15 Reasons Training Doesn’t Stick

  • Recorded Wed, November 03, 2021
  • Presented by Vicki Kraai
Vicki Kraai

Join one of the country’s premier train the trainer instructors on how to get the most return on your training investment by staying in the right lane when you want to turnaround or prevent performance issues.

Leading with Emotional Intelligence During Ch...

  • Recorded Tue, November 30, 2021
  • Presented by Liz Uram
Liz Uram

This webinar will take the mystery out of becoming a good communicator and give you the skills you need to be an excellent leader.

California Workplace Violence Training Program

  • Recorded Wed, June 05, 2024
  • Presented by Jonathan Gonzalez, Stephanie Evans
Jonathan Gonzalez
Stephanie Evans

California now requires employers to act. New California rules mandate for most employers to develop and maintain a workplace violence prevention plan, which includes employee training.

Sexual Harassment and Establishing a Respectf...

  • Recorded Thu, January 16, 2020
  • Presented by Bob Gregg
Bob Gregg

This program brings an understanding of employees' responsibilities toward each other and covers how to effectively address and resolve issues.

Human Resources for Financial Institutions - ...

  • Recorded Wed, December 01, 2021
  • Presented by Bob Gregg
Bob Gregg

This bundle contains 9 of our Human Resources webinars at a discounted price of $1895 (a $2,655 value)!

Managing a Successful Call Center

  • Thu, August 15, 2024
  • Presented by Janice Branch
Janice Branch

Call centers create a competitive advantage for organizations, whether there are two or two hundred people answering calls. This webinar will help call center managers establish training and practice coaching techniques that ensure agents know how to effectively use the technology and are inspired to perform.

10 Traps to Avoid to Enhance Service Delivery

  • Thu, July 25, 2024
  • Presented by Janice Branch
Janice Branch

Today, more than ever before, good customer service is vital to the success of any institution. It is the employee’s approach to customer service delivery that determines whether or not they will have the opportunity to sell additional products and services to the customer. Customers who feel a connection to the people who wait on them feel valued and well-cared for and will not only increase their relationship with the institution but will also recommend you to their friends.

Strengthen Your Core - 2 Part Series

  • Recorded Wed, July 21, 2021
  • Presented by Vince Carone
Vince Carone

This series is focused on strengthening your core soft skills in an effort to prepare you for the most common day-to-day situations. You’ll walk out with a blueprint on how to communicate effectively and balance your time.


Fulfill your bank training needs with webinars

We offer over 450+ live and OnDemand webinars per year for bankers covering topics such as compliance, employee development, coaching, BSA/AML, lending, bank call reporting, TRID, as well as trending hot topics like pandemic preparedness, the Cares Act, regulation updates and much more! Delivered by respected financial services industry experts, our webinars are timely, relevant and always engaging.