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47 results

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Courageous Conversations

Upcoming
  • Fri, December 01, 2023
  • Presented by Karen Butcher
Karen Butcher
$279.00

Courageous Conversations

Upcoming
  • Fri, December 01, 2023
  • Presented by Karen Butcher

Compliance, Customer Service, Deposit, General Compliance, Human Resources, Lending, Risk Management/Legal, Sales, Teller

Have you ever avoided a tough conversation because you don’t like conflict? Congratulations, you are among friends. Most people don’t jump out of bed in the morning thinking, “I hope I get into some conflict today!” Yet, many leaders avoid tough conversations for multiple reasons, generally boiling down to fear. Fear of the person’s reaction, hurting feelings, being taken advantage of, or the desire to be liked can get in the way of curious communication.

Commercial & Business Lending Basics for Supp...

Upcoming
  • Mon, December 04, 2023
  • Presented by Richard Hamm
Richard Hamm
$279.00

Commercial & Business Lending Basics for Support Personnel

Upcoming
  • Mon, December 04, 2023
  • Presented by Richard Hamm

Commercial/Business Lending, Customer Service, Lending

This webinar is designed to take the mystery out of the commercial lending process and the confusing terminology often used by lenders.

Bi-Monthly Compliance Briefing - December

Upcoming
  • Tue, December 05, 2023
  • Presented by Carl Pry
Carl Pry
$279.00

Bi-Monthly Compliance Briefing - December

Upcoming
  • Tue, December 05, 2023
  • Presented by Carl Pry

Compliance, General Compliance

A bi-monthly update to help you keep up with changes and deadlines in the compliance area in a quick and easy format.

10 Common Errors on Fiduciary Accounts

Upcoming
  • Tue, December 05, 2023
  • Presented by Deborah Crawford
Deborah Crawford
$279.00

10 Common Errors on Fiduciary Accounts

Upcoming
  • Tue, December 05, 2023
  • Presented by Deborah Crawford

BSA, Compliance, Deposit Accounts, Deposit Compliance, General Compliance, Teller, Transaction Compliance

Your account holder, the federal government, or the court has named someone legally to act on his or her behalf. Now what? What can these caregivers and fiduciaries do? What supporting paperwork must each bring?

Regulation E: Errors & Disputes

Upcoming
  • Wed, December 06, 2023
  • Presented by Jerod Moyer
Jerod Moyer
$279.00

Regulation E: Errors & Disputes

Upcoming
  • Wed, December 06, 2023
  • Presented by Jerod Moyer

Auditing, Compliance, Deposit, Deposit Accounts, Deposit Compliance, Fraud

This webinar will dissect the Regulation E error resolution requirements in plain English.

Creating Exceptional Customer Experiences

Upcoming
  • Wed, December 06, 2023
  • Presented by Janice Branch
Janice Branch
$279.00

Creating Exceptional Customer Experiences

Upcoming
  • Wed, December 06, 2023
  • Presented by Janice Branch

Customer Service, Human Resources, Management/Employee Development, Teller

Who determines the value of the service being delivered at your institution? Good service is vital to the success of any business. Research says that it takes 10 times the effort to keep a depositor loyal to an institution today in comparison to the effort it takes to get them to choose to do business with the institution in the first place. Employees may execute the transactions accurately and be polite and courteous when interacting with the depositor, but does the customer experience the interaction as satisfactory, but lacking something? The question becomes, Is what I’m doing being experienced by the customer in such a way as to make them feel this was the best service they’ve received?

New Final Community Reinvestment Act (CRA) Re...

Upcoming
  • Wed, December 06, 2023
  • Presented by Carl Pry
Carl Pry
$279.00

New Final Community Reinvestment Act (CRA) Regulations – What Do They Mean for Your Bank?

Upcoming
  • Wed, December 06, 2023
  • Presented by Carl Pry

Auditing, Compliance, CRA Compliance, Risk Management/Legal

In this webinar, we’ll go over the details of the new rule. We’ll discuss who has to do what and when, and set the stage for individual banks’ formation of working groups and stakeholder meetings, so you can understand how these changes impact your bank. We’ll pay particular attention to the timeframes involved, as implementation will be somewhat of a phased process.

Assessing Environmental Risks in Commercial R...

Upcoming
  • Thu, December 07, 2023
  • Presented by Robin Russell
Robin Russell
$279.00

Assessing Environmental Risks in Commercial Real Estate Lending

Upcoming
  • Thu, December 07, 2023
  • Presented by Robin Russell

Risk Management/Legal

This webinar will cover the environmental aspects of the OCC’s risk management guidelines for commercial real estate lending as well as their practical implications for your bank.

Business Accounts with New Beneficial Ownersh...

Upcoming
  • Thu, December 07, 2023
  • Presented by Deborah Crawford
Deborah Crawford
$279.00

Business Accounts with New Beneficial Ownership Rules

Upcoming
  • Thu, December 07, 2023
  • Presented by Deborah Crawford

BSA, Commercial/Business Lending, Customer Service, Deposit Compliance

Beneficial ownership today and tomorrow. As you begin to develop your thought process on what beneficial ownership will look like tomorrow, don't change anything yet. We know a great deal about who is in and who is out for beneficial ownership 2024 but our banking regulation is still delayed.

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