Training
Upcoming
How does your community bank handle HMDA data reporting? How you do handle it ultimately impacts the bank’s success across several high‑risk compliance categories—including the Community Reinvestment Act (CRA) and Fair Lending. At a community bank this means varying degrees of automation may be utilized. How do we Get It Right?
Elevated Customer Interactions: A practical workshop for leaders to build confident, capable customer-facing teams
Upcoming
$450.00
If you want your team to sound more confident, act more professional, and handle customers with greater ease—this live, interactive session gives you the tools to make that happen.
During this program we will focus on check fraud and Suspicious Activity Reports (SARs). Since there has been an outbreak of check fraud in the last two years, we have been making the decision to file or not file on the particular situation.
Our best tool to keep depositors loyal to our institution is in deepening the relationship we have with depositors. Our institution has a vast array of products and services that many of our depositors need and want. How do they find out about these products and services? Certainly, our marketing team makes efforts to inform and communicate those offerings to depositors in the way of radio and TV ads, newspaper ads, and direct mail pieces. But will all their efforts—none are more effective than the institution’s frontline and call center employees interacting directly with the depositor.
Fulfill your bank training needs with webinars
We offer over 450+ live and OnDemand webinars per year for bankers covering topics such as compliance, employee development, coaching, BSA/AML, lending, bank call reporting, TRID, as well as trending hot topics like pandemic preparedness, the Cares Act, regulation updates and much more! Delivered by respected financial services industry experts, our webinars are timely, relevant and always engaging.
