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You've Been Served: Best Practices in Processing Subpoenas

This webinar will walk attendees through best practices and key warning signs to watch for when handling the different legal documents served to financial institutions.

Upcoming
Beginner Friendly
DATE

Wednesday, June 10, 2026
2:30 pm - 4:30 pm

INSTRUCTOR

Terri Thomas

FORMAT

Webinar

$299.00 or 1 Token

Includes: Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts

  • BSA
  • Compliance
  • General Compliance
  • Lending
  • Lending Compliance
  • Mortgage Lending
  • Bank Legal Counsel
  • Branch Manager
  • Compliance Officer
  • Deposit Operations Manager/Specialist
  • Loan Operations Manager/Specialist
  • Risk Manager
  • Senior Management

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On a daily basis, a financial institution is served with a multitude of legal documents. These documents can order your financial institution to produce confidential customer information, hold depositor funds, and even seize property in its possession belonging to the customer.

We will discuss how to handle these situations. If you find these documents confusing and intimidating, attend this multi-state seminar to learn best practices for dealing effectively with these documents and the parties who serve them.(Please note: this webinar does not cover procedures required by specific state laws.)

What You'll Learn

You will learn how to:

  • Distinguish the legal differences between subpoenas, summonses, levies, garnishments, writs of attachment, and warrants
  • Understand what financial institutions must know about the Right to Financial Privacy Act, the Financial Privacy Act, and related laws and regulations
  • Properly verify customer information when responding to subpoenas, garnishments, and levies
  • Determine whether IRS tax levies attach to special accounts, such as IRAs, HSAs, and escrow accounts
  • Follow required procedures for responding to garnishments of federal benefit payments
  • Utilize helpful tools and resources to support accurate, compliant responses to legal orders

Who Should Attend

This session is ideal for compliance officers, legal counsel, and financial institution personnel who process legal documents served on institutions.

Terri Thomas

Instructor Bio

Terri D. Thomas, JD is the Director of the Kansas Bankers Association Legal Department, which specializes in providing compliance and legal assistance to Kansas banks.

Terri has worked with financial institutions for over thirty-nine years in various capacities. Most notably, she served for fourteen years as in-house legal counsel and trust officer for Bank of America and its Kansas predecessors. She has also served as a trust department manager and branch manager.

Receiving her Bachelor of Arts degree from Kansas State University in 1985, Terri continued her education at Washburn University School of Law and obtained her Juris Doctor in 1988. She has served as an Adjunct Professor at Washburn University School of Law in Topeka, Kansas and the University of Kansas School of Law in Lawrence, Kansas, and is a frequent seminar presenter for financial associations in the Midwest.

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