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Acing Your Job as a Customer Service Expert

Everyone appreciates exceptional customer service, but most people struggle in situations when it really matters. These essential techniques make memorable, positive customer experiences easy and effective. Don't miss this one!

OnDemand
Recorded Thursday,
March 31st, 2022
1h 30m total length
2 CEU Credits
$279.00 or 1 Token

Includes: 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Human Resources
  • Management/Employee Development
  • Branch Manager
  • Consumer Lender/Retail Banker
  • Customer Service Representative
  • Human Resources Officer
  • Loan Operations Manager/Specialist
  • Marketing Officer/Business Development
  • Mortgage Lender
  • Small Business Lender
  • Teller
  • Trainer

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Everyone appreciates exceptional customer service, but most people struggle in situations when it really matters. These essential techniques make memorable, positive customer experiences easy and effective. Don't miss this one!

Customer service professionals who face customers daily need the right skills and sound reasoning to perform their job successfully. Your team must be energized and knowledgeable about treating customers right. They are your company’s ambassadors and must build a talent to prevent customer friction and dissatisfaction by thinking on-the-fly and practicing customer service best practices.

Do you wish you could teach others how to defuse the tension that comes with a very dissatisfied or highly demanding customer? Do you want to create raving fans that send you referrals? Gain insights to help everyone in your organization raise the bar and exceed customer expectations by improving the customer connection, meeting their needs, and handling every situation with empathy.

Save the date, spread the word and purchase this “get-it-done-right” webinar! Join this valued session to gain the knowledge and develop the attitude you need to cultivate exceptional service: interpersonal communication, emotional intelligence, and a strong sense of commitment and ownership.

Covered Topics

  • What to do with a sticky situation or stinky person
  • The W.O.W. communication technique for a positive outcome every time
  • Emotional IQ for successful relationship management
  • Memorable Customer Service - Dos and Don'ts

Who Should Attend

Managers, leaders, trainers, tellers, and everyone else who relies on internal and external customer service skills to create professional success for themselves and others.


Credit Information

Recommended for 2 CEU Credit Hours. After attending this webinar, each attendee can receive a Certificate of Attendance for self-reporting of CEU Credits.