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Acing Your Job as a Customer Service Expert

Everyone appreciates exceptional customer service, but most people struggle in situations when it really matters. These essential techniques make memorable, positive customer experiences easy and effective. Don't miss this one!

Upcoming
Friday, March 10th, 2023
10:00 am - 11:30 am
Presented by Heather Legge
$279.00 or 1 Token

Includes: Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Commercial/Business Lending
  • Customer Service
  • Human Resources
  • Management/Employee Development
  • Sales
  • Teller
  • Branch Manager
  • Consumer Lender/Retail Banker
  • Customer Service Representative
  • Human Resources Officer
  • Marketing Officer/Business Development
  • Mortgage Lender
  • New Accounts Representative
  • Small Business Lender
  • Teller
  • Trainer

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Join this valued session to gain the knowledge and develop the attitude you need to cultivate exceptional service - interpersonal communication, emotional intelligence, and a strong sense of commitment and ownership. Do you want to create raving fans that send you referrals? Do you wish you could teach others how to defuse the tension that comes with a very dissatisfied or highly demanding customer?

Customer service professionals who face customers daily need the right skills and sound reasoning to perform their job successfully. You and your team must be energized and knowledgeable about treating customers right. As your company’s ambassadors, you must build talent to prevent customer friction and dissatisfaction by thinking on-the-fly and practicing customer service best practices. Gain insights to help everyone in your organization raise the bar and exceed customer expectations by improving the customer connection, meeting their needs, and handling every situation with empathy.

Save the date, spread the word, and purchase this “get-it-done-right” webinar!

What You'll Learn

  • Memorable Customer Service Dos and Don'ts
  • The W.O.W. communication technique for a positive outcome every time
  • What to do with a sticky situation or stinky person!
  • Emotional IQ for successful relationship management

Who Should Attend

Managers, leaders, trainers, tellers, and everyone else who relies on internal and external customer service skills to create professional success for themselves and others.


Heather Legge

Instructor Bio

Heather Legge is a training specialist and certified executive coach, founder of Envision Success Inc, and author of Lead With Moxie. She is a senior training consultant for InterAction Training and is known for her presentation and delivery expertise.

Previously, she earned her Master's in business administration and spent over 15 years in multiple industries transforming organizational performance through business analysis, project management, training and employee development.

She is passionate about making a positive impact in her local community and far beyond. She is always engaged in several networking, professional, and philanthropic groups.