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Audit Your Deposit Accounts for Discrimination - It's Time According to the CFPB!

On March 16, 2022, Consumer Financial Protection Bureau (CFPB) announced changes to its supervisory operations to better protect families and communities from illegal discrimination, including situations where fair lending laws may not apply. In the course of examining banks’ and other companies’ compliance with consumer protection rules, the CFPB will scrutinize discriminatory conduct that violates the federal prohibition against unfair practices.

OnDemand
Recorded Monday,
July 18th, 2022
Presented by Deborah Crawford
2h total length
$279.00 or 1 Token

Includes: 30 Days OnDemand Playback, Presenter Materials and Handouts

  • BSA
  • Compliance
  • Deposit Accounts
  • Deposit Operations
  • Bank Secrecy Act Officer/BSA Specialist
  • Branch Manager
  • Compliance Officer
  • Deposit Operations Manager/Specialist
  • New Accounts Representative
  • Risk Manager
  • Senior Management

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Denying access to a checking account because the individual is of a particular race could be an unfair practice even in those instances where ECOA may not apply.

The CFPB will examine for discrimination in all consumer finance markets, including credit, servicing, collections, consumer reporting, payments, remittances, and deposits.

What does that mean to you? Do we discriminate in the deposit area? Let’s run our that audit and see what we do that could be unfair!

What You'll Learn

  • Account opening procedures
  • Account closing procedures
  • Issuance of debit cards and reissuance charges
  • Overdraft fees and waivers
  • Time Deposit/Certificate of Deposit Waivers
  • Are customers treated fairly
  • When it could be considered favoring one customer over another
  • Self Auditing

Who Should Attend

Compliance Officers, Deposit Operations, Branch Administration, BSA Officers, Management, Risk Management and everyone who opens and closes accounts.


Deborah Crawford

Instructor Bio

Deborah Crawford is the President of Gettechnical Inc., a Florida based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor's and master's degrees from Louisiana State University. She has 35+ years of combined teaching and banking experience.