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Branch Manager & Head Teller Training - 2 Part Series

This two-part webinar will cover the essentials for training your staff and the importance of establishing robust procedures and clear communication.

OnDemand
March 4, 2024
March 19, 2024
Presented by Molly Stull
2h total length
$549.00 or 2 Tokens

Includes: 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Customer Service
  • Human Resources
  • Management/Employee Development
  • Teller
  • Branch Manager
  • Customer Service Representative
  • Human Resources Officer
  • Senior Management
  • Teller
  • Training Manager
  • Trainer

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Included Webinars

  • Branch Manager & Head Teller Training - Part 1: Selling the Importance of Controls & Procedures to Your Staff
  • Branch Manager & Head Teller Training - Part 2: Critical Aspects of Developing Your Staff

Series Details

Branch Manager & Head Teller Training - Part 1: Selling the Importance of Controls & Procedures to Your Staff

Dual control, cash limits, and creating a solid documentation trail are essential to protecting yourself and your staff. Take time to learn how to sell the importance of controls and procedures to your staff as no one wants to be subject to an investigation.

  • General principles of branch dual control areas
  • Identify basic principles of managing and motivating people
  • Staff training techniques
  • Use of positive, constructive feedback
  • Relate the “fraud triangle” to frontline operations
  • Develop “cheat sheets” (procedures) that successfully guide your staff
  • Learn to recognize personnel red flags

Branch Manager & Head Teller Training - Part 2: Critical Aspects of Developing Your Staff

This webinar will cover best practices for improving your team’s performance, including communication methods, creative learning experiences, teamwork, organizational skills, management principles, and performance feedback.

  • Identify basic principles of managing and motivating people
  • Recognize the important components of employee onboarding
  • Understand the hierarchy of learning and training categories
  • Deliver memorable training to enhance retention
  • Analyze the effectiveness of communications
  • Lead effective staff meetings
  • Implement organizational skills to improve your team’s performance
  • Utilize positive, constructive feedback

What You'll Learn

Each webinar will offer best practices and techniques you can implement in your organization.

Who Should Attend

This informative session is designed for branch managers, assistant branch managers, client services managers, supervisors, head tellers and others interested in advancing their managerial skills.

Molly Stull

Instructor Bio

Molly began her banking career on the teller line while working on her undergraduate degree and has continued working in the financial industry ever since. Some of her experience includes roles in operations, business resumption planning, consumer compliance, and conducting audits. Her favorite role is ensuring that her audience, whether on the sports field or in the financial industry, understands the "why" behind the rule. Her wealth of financial knowledge and her numerous years of experience enable her to relate the material to the audience.

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