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CDD and EDD Part 1: Building a Customer Due Diligence Questionnaire

In May 2016, we received the Customer Due Diligence regulations including beneficial ownership. This program will focus on what has been called the fifth pillar of BSA: Customer Due Diligence. In other words, how does the customer plan to use the account? And why is the customer establishing an account with you?

Upcoming
Tuesday, April 15th, 2025
1:30 pm - 3:30 pm
Presented by Deborah Crawford
$299.00 or 1 Token

Includes: Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts

  • BSA
  • Deposit Accounts
  • Deposit Compliance
  • Bank Secrecy Act Officer/BSA Specialist
  • Branch Manager
  • Compliance Officer
  • Marketing Officer/Business Development
  • New Accounts Representative
  • Security Officer
  • Senior Management
  • Training Manager
  • Trainer

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Learn what FinCEN expects you to do with this information. We will also cover other compliance tasks that go with the opening of a deposit account such as ID theft programs, OFAC, and more.

What You'll Learn

  • Developing baseline questions
  • Purpose and source questions
  • Transactional questions
  • International questions
  • Consumer and entity accounts
  • Learn to tie the questions to the monitoring system
  • Making the new account interview fluid
  • Completing customer identification programs
  • Other compliance tasks that must be completed
  • Using the interview or questionnaire to prevent identity theft
  • Basic communication skills
  • Checking OFAC

Who Should Attend

This session is ideal for BSA officers, compliance officers, security officers, marketing, training, branch administration, and new accounts.


Deborah Crawford

Instructor Bio

Deborah Crawford is the President of Gettechnical Inc., a Florida based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor's and master's degrees from Louisiana State University. She has 35+ years of combined teaching and banking experience.