Compliance for the Universal Banker

In an effort to provide one-stop, efficient service to accountholders many institutions have transformed the traditional role of teller into universal banker. In this session, we will prepare staff members for these responsibilities and review compliance requirements they will need to know to succeed.

Recorded Wednesday,
February 28th, 2024
Presented by Dawn Kincaid
2h total length
2.5 CRCM Credits
$299.00 or 1 Token

Includes: 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Compliance
  • Deposit Compliance
  • General Compliance
  • Lending Compliance
  • Teller
  • Transaction Compliance
  • Branch Manager
  • Compliance Officer
  • Consumer Lender/Retail Banker
  • Customer Service Representative
  • Teller

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Did you know that one “simple” transaction-a deposit of some cash and a few checks into a checking account-can be governed by at least seven regulations or Acts? Those serving in the universal banker role are responsible for placing appropriate holds on funds, providing accurate deposit and consumer loan disclosures in a timely manner, and identifying and reporting suspicious activity all while providing outstanding service.

In this informative session we will tailor our review of compliance regulations to the specific requirements and guidelines that effect your role and responsibilities as a universal banker. We will discuss the transactions that you are faced with every day, and why compliance officers are so adamant that you complete each and every field on those regulatory forms.

In addition, you will be provided with helpful tools to use in your daily routine to guide you through regulatory requirements, aid in identifying red flags and assist in answering accountholder questions. Those new to this role as well as those seasoned staff members looking to meet their annual training requirements will not want to miss this comprehensive, fast-paced session!

What You'll Learn

  • Understanding Your Fair Lending Responsibilities
  • Navigating the Rules of Reg E Disputes and Stop Payments
  • Calculating the Amount & Timing of Reg CC Holds
  • Avoiding Consumer Loan Documentation Mistakes
  • Meeting Expectations for Identity Theft Response and Privacy of Consumer Information
  • Explaining Overdraft Protection Best Practices
  • Impact of UDAAP

Who Should Attend

This informative session is designed for Universal Bankers, New Accounts Personnel, Branch Managers, and Compliance Officers.

Dawn Kincaid

Instructor Bio

Dawn Kincaid began her banking career while attending The Ohio State University. She has 19 years of experience in client service, operations, information technology, administrative and board relations, marketing, and compliance. Most recently Dawn served as the Senior Vice President of Operations for a central-Ohio-based community bank, where she created and refined policies and procedures, conducted self-audits and risk assessments, and organized the implementation of new products and services. Dawn has served in the roles of Compliance, BSA/AML, CRA, Privacy, and Security Officer. She has led training initiatives, prepared due diligence information, completed a variety of regulatory applications, coordinated internal and external audits, and exams, and presented for numerous state associations.

Continuing Education Credit Information

Compliance for the Universal Banker has been approved for 2.5 CRCM credits. This statement is not an endorsement of this program or its sponsor. Credits are redeemable for both Live and OnDemand viewing. For questions on certificates, please email support@oncourselearning.com. Certification holders must report these credits at https://aba.csod.com.