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Courageous Conversations

Have you ever avoided a tough conversation because you don’t like conflict? Congratulations, you are among friends. Most people don’t jump out of bed in the morning thinking, “I hope I get into some conflict today!” Yet, many leaders avoid tough conversations for multiple reasons, generally boiling down to fear. Fear of the person’s reaction, hurting feelings, being taken advantage of, or the desire to be liked can get in the way of curious communication.

OnDemand
Recorded Friday,
December 1st, 2023
Presented by Karen Butcher
1h total length
$279.00 or 1 Token

Includes: 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Compliance
  • Customer Service
  • Deposit
  • General Compliance
  • Human Resources
  • Lending
  • Risk Management/Legal
  • Sales
  • Teller
  • Bank Legal Counsel
  • Branch Manager
  • Compliance Officer
  • Consumer Lender/Retail Banker
  • Customer Service Representative
  • Deposit Operations Manager/Specialist
  • Loan Closer
  • New Accounts Representative
  • Risk Manager
  • Senior Management
  • Teller
  • Trainer

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If you could release that fear and build your courage muscles, would you be willing to learn new skills and commit to taking new action? If yes, join Karen Butcher, communication coach and trainer, for this challenging session on Courageous Conversations.

What You'll Learn

  • Engage in the art of self-evaluation
  • Discover the impact of ego on leadership effectiveness
  • Replace fear with curiosity and courage
  • Embrace curiosity, drop judgement, and remain neutral
  • Practice tough conversations
  • Identify tools and resources

Who Should Attend

All employees who want to create a positive work environment and resolve interpersonal conflict.


Karen Butcher

Instructor Bio

Karen Butcher is a former teacher and bank training director. She left the corporate world in 2018 to launch Karen Butcher Coaching and Training. Karen is a Senior Training Consultant for Interaction Training and travels the country facilitating bank supervisor training. Attendees appreciate her direct teaching style and recommended tools to help coach and lead teams.


In addition, Karen works with Leadership Kentucky as the program coordinator for both the BRIGHT and ELEVATE programs designed for young professionals across the Commonwealth of Kentucky. Karen’s passion for people is evident and she knows what is required to become a leader who people want to follow. She believes her faith, courage, and compassion have produced the resilience needed to see her through the highs and lows of life.