Deposit Regulation Training for Customer Service Representatives

Is your front line a compliance asset or liability? This session will make them a compliance asset!

Tuesday, August 27th, 2024
10:00 am - 12:00 pm
Presented by Deborah Crawford
$299.00 or 1 Token

Includes: Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Compliance
  • Deposit Compliance
  • General Compliance
  • Transaction Compliance
  • Branch Manager
  • Compliance Officer
  • Customer Service Representative
  • New Accounts Representative
  • Private Banker
  • Training Manager
  • Trainer

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This regulatory review completes your financial institution’s annual training requirements. It also helps the front line understand that we can be fined and sued if we do not follow our regulatory responsibility.

During the webinar, each regulation will be discussed spotlighting the front-line issues and how to handle them. It will help your staff determine if we are in regulation and, if so, to determine the course of action.

You will be amazed how focused training on front-line issues will take you from zero to hero with your regulators.

What You'll Learn

  • Expedited Funds Availability Act (Reg CC) Update on Holds and Disclosures
  • Electronic Funds Transfer Act (Reg E) revisions and understanding your customers’ rights on unauthorized access
  • Unfair and Deceptive Acts and Practices
  • Truth in Savings Act (Reg DD) - Spotlight on disclosures and answering customer questions about rates and APY
  • Identity Theft (FACT Act)
  • Unlawful Internet Gambling on Business Accounts (Regulation GG)
  • Disclosures
  • Hot Compliance Issues and Highlights for 2024

Who Should Attend

This webinar will benefit compliance officers, customer service representatives, new accounts representatives, personal bankers, telephone call centers, training, branch operations, branch administration, branch managers, and assistant branch managers.

Deborah Crawford

Instructor Bio

Deborah Crawford is the President of Gettechnical Inc., a Florida based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor's and master's degrees from Louisiana State University. She has 35+ years of combined teaching and banking experience.