Fair Banking or Good Customer Service: Are They the Same?

Fair banking sits at the intersection of corporate governance, compliance, and socially responsible business/banking practices. It is becoming increasingly important. This session shows how to move your institution beyond fair lending and into fair banking.

Thursday, August 8th, 2024
1:30 pm - 3:00 pm
Presented by Kimberly Boatwright
2 CRCM Credits
$299.00 or 1 Token

Includes: Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Auditing
  • Compliance
  • CRA Compliance
  • Customer Service
  • Deposit Compliance
  • General Compliance
  • Lending Compliance
  • Risk Management/Legal
  • Bank Legal Counsel
  • Board Member
  • Community Reinvestment Act Officer
  • Compliance Officer
  • Deposit Operations Manager/Specialist
  • Loan Operations Manager/Specialist
  • Marketing Officer/Business Development
  • Training Manager
  • Trainer
  • Workout Specialist/Collector

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Fair lending programs have been in place for decades. As the name suggests, they focus largely on an institution’s lending practices. Fair banking, on the other hand, is intended to hold everyone in the organization accountable for the treatment of customers, the institution’s role in the community, and prevent unethical sales practices.

Recent regulatory enforcement actions against Wells Fargo, US Bank, and Regions are key indicators for the importance of prioritizing fair banking practices in your institution. You’ll come away from this live-streaming webinar with the tools you need to incorporate, manage, and measure fair and responsible banking practices.

In addition to covering what fair banking is and why your FI needs to address it, we’ll also dive into how responsible and fair banking practices can help your institution:

  • Withstand regulatory scrutiny
  • Improve risk management processes
  • Enhance customer relationships
  • Strengthen your brand and reputation within your community

What You'll Learn

  • Learn the key elements of fair banking and how incorporating fair banking practices can improve your institution’s ability to withstand regulatory scrutiny
  • Find out how to incorporate the results of your Fair Lending, UDAAP, and CRA risk assessments into a more comprehensive, fair, and responsible banking risk assessment
  • Gain proactive strategies for implementing and mitigating fair banking requirements
  • Come away with tips to ensure your entire organization is accountable for their role in creating a fair banking environment
  • Learn from recent enforcement actions and how to avoid common fair banking challenges

Who Should Attend

This program has been designed for those working in compliance and would be particularly useful for Compliance Officers, Senior Management, Risk Managers, and Retail and Lending Leaders.

Kimberly Boatwright

Instructor Bio

Kimberly Boatwright is EVP and Director of Risk and Compliance at Compliance Resource, LLC, and has more than two decades of experience working in the financial services industry. Ms. Boatwright is a well-regarded financial industry risk and compliance professional with a strong background in program development and implementation. She is a thought leader who specializes in Fair Lending, Anti-Money Laundering, OFAC, and consumer compliance. During her career, she has worked for and consulted with all types of financial institutions helping to establish and evolve compliance and risk programs. She is a frequent public speaker, trainer, and author on compliance and risk management topics. Kimberly is a Certified Regulatory Compliance Manager and a Certified Anti-Money Laundering Specialist.

Continuing Education Credit Information

Fair Banking or Good Customer Service: Are They the Same? has been approved for 2 CRCM credits. This statement is not an endorsement of this program or its sponsor. Credits are redeemable for both Live and OnDemand viewing. For questions on certificates, please email support@oncourselearning.com. Certification holders must report these credits at https://aba.csod.com.