Impactful Communication Certificate Program

This certificate program offers a collection of micro-courses designed to teach communication skills such as effective listening, public speaking and how to send impactful emails.

  • Management/Employee Development
  • Bank Legal Counsel
  • Bank Secrecy Act Officer/BSA Specialist
  • Board Member
  • Branch Manager
  • Commercial Lender
  • Community Reinvestment Act Officer
  • Compliance Officer
  • Consumer Lender/Retail Banker
  • Controller/Accountant
  • Credit Analyst
  • Customer Service Representative
  • Deposit Operations Manager/Specialist
  • Facilities Manager
  • Human Resources Officer
  • Internal Auditor
  • IT Professional
  • Loan Closer
  • Loan Operations Manager/Specialist
  • Marketing Officer/Business Development
  • Mortgage Lender
  • New Accounts Representative
  • Privacy Officer/Information Security Professional
  • Private Banker
  • Risk Manager
  • Security Officer
  • Senior Management
  • Small Business Lender
  • Teller
  • Training Manager
  • Trainer
  • Trust Officer
  • Workout Specialist/Collector

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Learn communication skills (both written and verbal) that are vital in interactions with internal and external clients, effective listening techniques, how to send successful emails, the best methods for handling conflict, public speaking tips and tricks and much more. Master skills and qualities that employers in practically every industry look for in potential job candidates.

In this certificate program, you will work through a series of micro-courses at your own pace, answering questions and reading through lessons developed by industry experts. A 2-part webinar is included in the program.

Upon completing all sections, you will receive a digital certificate with your accomplishment to display on your résumé or LinkedIn profile.

What You'll Learn

  • How to set expectations properly
  • The key rules of effective communication
  • How to send successful and impactful emails
  • The most effective techniques to become a better listener
  • How to turn conflict into a positive and healthy experience
  • How to be more effective when speaking to large and small groups
  • How to strengthen your core soft skills to prepare for common day-to-day situations

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