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New Accounts Study Part 1: Consumer Accounts

During this session, we will look at the federal and state laws that underly our consumer accounts.

Upcoming
Thursday, December 8th, 2022
1:30 pm - 3:30 pm
Presented by Deborah Crawford
$279.00 or 1 Token

Includes: Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Compliance
  • Deposit
  • Deposit Accounts
  • Deposit Compliance
  • Deposit Operations
  • General Compliance
  • Branch Manager
  • Customer Service Representative
  • Deposit Operations Manager/Specialist
  • Private Banker
  • Teller
  • Trainer

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We will look at many mistakes that you can make on the basic accounts we open every day. We will also discuss our customer’s life changes like divorce and death. How can we help our customers navigate through their life cycle from birth to death in a way that is safe and compliant for all of us? This program will explore all the regulatory concerns in our customers consumer accounts.

What You'll Learn

  • Customer Identification Program
  • Customer Due Diligence
  • W9-and W-8 Review of our tax reporting requirements
  • Implementing interest reporting rules on Nonresident Aliens
  • Individual Ownership
  • Joint Ownership
  • Payable on Death
  • Powers of Attorney
  • Removing Names at divorce and death
  • Changing Ownership during our customer’s life cycle
  • Signature Card Danger Zones
  • Disclosures—When to give which disclosures for consumers

Who Should Attend

Customer service representatives, personal bankers, call center representatives, branch managers, tellers, branch operations, and training.


Deborah Crawford

Instructor Bio

Deborah Crawford is the President of Gettechnical Inc., a Florida based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor's and master's degrees from Louisiana State University. She has 35+ years of combined teaching and banking experience.