New Accounts Talks Certificate Program

Looking for a new way to train your New Accounts staff? Look no further than New Accounts Talks! This educational series will transform the way your team learns about banking topics. Our series is designed to provide your frontline staff with the technical expertise and professional development they need to excel in their roles. But here’s the best part – we take a more casual approach to learning the fundamentals of account ownership, tax reporting, signature cards, documentation, cash, hold, regulations, and other important topics. New Account Talks are the perfect complement to your existing training programs and can be used during weekly or monthly meetings, at new hire orientation, or for ongoing development. Some of our Talks can even fulfill annual training requirements, such as BSA and Regulation CC on Holds.

  • BSA
  • Deposit Accounts
  • Deposit Compliance
  • Management/Employee Development
  • Risk Management/Legal
  • Trusts
  • Bank Legal Counsel
  • Bank Secrecy Act Officer/BSA Specialist
  • Board Member
  • Branch Manager
  • Commercial Lender
  • Community Reinvestment Act Officer
  • Compliance Officer
  • Consumer Lender/Retail Banker
  • Controller/Accountant
  • Credit Analyst
  • Customer Service Representative
  • Deposit Operations Manager/Specialist
  • Facilities Manager
  • Human Resources Officer
  • Internal Auditor
  • IT Professional
  • Loan Closer
  • Loan Operations Manager/Specialist
  • Marketing Officer/Business Development
  • Mortgage Lender
  • New Accounts Representative
  • Privacy Officer/Information Security Professional
  • Private Banker
  • Risk Manager
  • Security Officer
  • Senior Management
  • Small Business Lender
  • Teller
  • Training Manager
  • Trainer
  • Trust Officer
  • Workout Specialist/Collector

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This educational series consists of 20 video-based courses, each of which is designed to be completed in under 15 minutes. At the end of each course, there is a quiz to test the viewer's understanding of the material covered in the video. Upon completion, viewers will receive a Certificate of Completion for the series.

What You'll Learn

Be Your Professional Best!
This new account video focuses on professional skills. Begin relationships with account holders that last a lifetime with simple skills that promote trust and foundational building blocks for good relationships.

BSA – Customer Identification Programs and Customer Due Diligence
The Bank Secrecy Act (BSA) has requirements that set up good identification and verification processes at your financial institution. Learn more about how we can know our account holder and how the account holder plans to use the account. This session can count towards the annual BSA Training for Staff.

New Account Interview – The Script
Learn how to develop interviews for your account holders to comply with all the regulatory tasks that we have to accomplish. During this process, you will uncover sales opportunities and the ability to help your account holder with future needs. It’s a highly regulated business and a good interview technique can help you accomplish both the technical and sales aspects of your job.

W-9s and Account Set Up for Interest Reporting
As a withholding agent for the IRS, your financial institution has to develop procedures to gather and verify taxpayer identification numbers. We will review the SSN, EIN, and ITIN and when they are used by whom. We will look at procedures for matching names to the control files for the IRS interest reporting.

Opening Accounts for Nonresident Aliens and the W-8BEN
When your account holder is a nonresident alien and in an interest-bearing account, there is an extra form called a W-8BEN that must be completed. Learn more about opening NRA accounts both interest and noninterest bearing. Also, learn how to complete the W-8BEN.

Opening Consumer Accounts
Our fundamental accounts opened for consumers are the backbone of our relationship banking. Learn about the three primary ownership types and rights at death. Learn about accounts with beneficiaries and how to set them up.

Opening Minor Accounts
Our minor accounts include many different ownership types—UTMA, Joint, and Pay On Death. Each of these ownership types has different ownership, access, and insurance aspects. Learn how to set up minor accounts and when to offer which type to an account holder.

Opening Court-Ordered Accounts – Estates, Guardianships, and Conservatorships
In our account opening procedures, these are types of fiduciary accounts where one person acts for another in a legal capacity. Learn how to set up court-ordered accounts and the risks and rewards of handling these complex accounts.

Opening Social Security Rep Payees and VA Fiduciaries Accounts
When the government names a person or entity to act for another person on their federal benefits this is through the social security administration or Veteran’s Administration. The signer on these accounts is to set these accounts up in a specific way and manage the owner’s funds according to the regulations. We have special ownerships for these types of accounts.

Opening Sole Proprietor Accounts
It should be the easiest business account but very often is not. Learn how to open sole proprietor accounts. Learn when to use SSN or EIN and how dbas are handled on the signature card and system.

Opening For Profit and Not-for-Profit Corporation Accounts
Your account holder is insured by the FDIC if you are a bank and NCUA if you are a credit union. These insurance rules can be complicated. Learn the different ownership types and rights and who can be insured and how.

Opening Nonprofit Organization Accounts
While not having the formality of a nonprofit corporation, these organizational accounts are important to our communities and perform important civic and social activities. We have to make sure that they are set up properly for CIP and CDD and we have a good understanding of why the entity exists. Learn how to open and document all types of nonprofits from clubs to campaigns.

Opening Accounts for Formal Trust Accounts
A formal trust is the owner of property transferred to it by the grantors. We will see both revocable and irrevocable trust accounts. Some of these use SSNs and some use EINs. Learn how to complete CIP and set up for trust accounts.

Opening Accounts for High-Risk Customers
What is a high-risk customer? What can we do as a financial institution to reduce the risk? Learn more about how to handle customers like money service businesses, nonresident aliens, and more. How we go the extra mile and bank these special account holders will be discussed during this program.

New Account Disclosures – Deposit Disclosures
Over the years, our Congress has passed bills that have asked financial institutions to disclose certain issues to customers. These are issues like our funds availability, how to resolve errors on debit cards, privacy and how interest is calculated. We give these disclosures at New Accounts. Learn the importance of disclosures and how we can comply.

Placing a New Account Hold – Regulation CC
Not only are we required to disclose our funds availability, but Regulation CC asks that we place holds in a particular way. The new account hold is disclosed up front when we open accounts and is a hold we use in the first 30 days of a checking account life. Learn how to use the new accounts hold.

Handling Deceased Accounts
When your customer dies, you will have to deal with the issues of rights at death. Who can get into the accounts and who does the money belong to after death? Learn more about rights at death and options for your customer’s family after death.

FDIC and NCUA Deposit Insurance
Your account holder is insured by the FDIC if you are a bank and NCUA if you are a credit union. These insurance rules can be complicated. Learn the different ownership types and rights and who can be insured and how.

IRA Fundamentals
During this program, we will discuss the four types of IRAs and the eligibility issues for each type of IRA. You will learn how to fit your customer into the type of IRA, he or she needs and how to open each one.

HSA Fundamentals
A look at the fundamentals of the Health Savings Account, this product is offered at many financial institutions around the country and goes with a high deductible health plan. You will learn the eligibility requirements and how your account holder can benefit from this product.