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Operations and Compliance for Your Frontline Staff - 4 Webinar Bundle (2024)

This bundle contains 4 of our Frontline Staff webinars at a discounted price of $995 (a $1,196 value)!

OnDemand
Recorded Monday,
October 28th, 2024
Presented by Deborah Crawford
8h total length
$995.00 or 4 Tokens

Includes: 12 months of OnDemand playback access

  • BSA
  • Compliance
  • Customer Service
  • Deposit
  • Deposit Accounts
  • Deposit Compliance
  • General Compliance
  • Risk Management/Legal
  • Teller
  • Bank Secrecy Act Officer/BSA Specialist
  • Branch Manager
  • Compliance Officer
  • Customer Service Representative
  • Deposit Operations Manager/Specialist
  • Loan Closer
  • Loan Operations Manager/Specialist
  • New Accounts Representative
  • Private Banker
  • Risk Manager
  • Senior Management
  • Teller
  • Training Manager
  • Trainer

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These webinars are entirely presented by Deborah Crawford. Deborah specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She has 35+ years of combined teaching and banking experience.

Each webinar is 2 hours in length, and you will receive twelve months of OnDemand playback.

What You'll Learn

BSA and OFAC Training for Customer Service Representatives
Your staff members must understand the importance of helping BSA detect financial crimes through referrals and identification of suspects. The regulators expect your staff to have job-specific training on all aspects of BSA and job-specific training for their individual roles. This program will serve as that training for 2024.

  • Overview of BSA and OFAC
  • Currency Transaction Reports and Tricky Customer Questions
  • Suspicious Activity Referrals to BSA
  • Customer Identification Programs and Customer Due Diligence
  • Beneficial Ownership Update
  • Recordkeeping for Monetary Instruments and Funds Transfers
  • What is Money Laundering?
  • What is Structuring?
  • Hot Financial Crimes and BSA Referrals
  • OFAC Blocking and Rejecting
  • Checking OFAC and Using the Sanctions Lists

Deposit Regulation Training for Customer Service Representatives
This regulatory review completes your financial institution’s annual training requirements. It also helps the front line understand that we can be fined and sued if we do not follow our regulatory responsibility.

  • Expedited Funds Availability Act (Reg CC) Update on Holds and Disclosures
  • Electronic Funds Transfer Act (Reg E) revisions and understanding your customers’ rights on unauthorized access
  • Unfair and Deceptive Acts and Practices
  • Truth in Savings Act (Reg DD) - Spotlight on disclosures and answering customer questions about rates and APY
  • Identity Theft (FACT Act)
  • Unlawful Internet Gambling on Business Accounts (Regulation GG)
  • Disclosures
  • Hot Compliance Issues and Highlights for 2024

Beneficial Ownership Update for Customer Service Representatives
During this webinar, we will give a general overview of all the new rules as we wait for the last piece. If it is released before this webinar date, we will also cover that part. Currently, there are no actionable items for your financial institution. We are still operating under old rules but preparing for the new ones.

  • What is a reporting company?
  • Who is exempted from the definition?
  • Who is excluded from the definition?
  • What is the definition of beneficial owner?
  • Who is an exception from that definition?
  • What information will the company, owners, and company applicant have to report?
  • What if the company fails to register?
  • What if the information reported changes?
  • Who will have access to the database?
  • How will we gain access?
  • What are the restrictions to that access?
  • What can we use the information for as a financial institution?

OFAC Training for Customer Service Representatives
Your staff will learn what a sanction is and how the various programs work. We will discuss the different ways we check OFAC and why. You won’t want to miss this comprehensive frontline OFAC program.

  • What is OFAC and what is its purpose?
  • Learn how to use the OFAC search engine
  • Noncustomer transactions to check
  • Customer transactions to check
  • What is blocking or rejecting a transaction?
  • If we have a match, what do we do?
  • Do we open the new account if we have an OFAC match?
  • How do we report to OFAC if we have a match?
  • What happens if we have a match?

Who Should Attend

BSA and OFAC Training for Customer Service Representatives
Customer Service Representatives, Call Center, Personal Bankers, Branch Staff, BSA, Compliance, OFAC, and Training.

Deposit Regulation Training for Customer Service Representatives
This webinar will benefit compliance officers, customer service representatives, new accounts representatives, personal bankers, telephone call centers, training, branch operations, branch administration, branch managers, and assistant branch managers.

Beneficial Ownership Update for Customer Service Representatives
New accounts, personal bankers, lenders, training, compliance, management, and BSA personnel will all benefit from this session.

OFAC Training for Customer Service Representatives
This webinar will benefit tellers, new accounts representatives, call service representatives, branch managers, assistant branch managers, branch administration, deposit operations, BSA CIP personnel, training, and anyone who works with or manages the new account function.


Deborah Crawford

Instructor Bio

Deborah Crawford is the President of Gettechnical Inc., a Florida based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor's and master's degrees from Louisiana State University. She has 35+ years of combined teaching and banking experience.