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Reg E Investigations

Regulation E error resolution requirements are very detailed and must be handled in a timely manner. Join us as we explain the process to resolve disputes in a compliant manner!

Upcoming
Tuesday, June 3rd, 2025
1:30 pm - 3:00 pm
Presented by Molly Stull
1.8 AAP Credits
$299.00 or 1 Token

Includes: Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Auditing
  • Compliance
  • Deposit Compliance
  • Fraud
  • Teller
  • Branch Manager
  • Compliance Officer
  • Customer Service Representative
  • Deposit Operations Manager/Specialist
  • Internal Auditor
  • New Accounts Representative
  • Training Manager
  • Trainer

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Electronic fund transfers are processed in record numbers and with each tap, swipe, or click there is a chance that this transaction may be disputed. Join us as we dive deep into the Regulation E investigation process.

As fraud continues to increase, we must have a well-developed game plan for investigating, documenting, and resolving Regulation E disputes. Error resolution requirements are very technical, and exceptions continue to be identified by examiners.

Therefore, it is imperative that timing and calculations are thoroughly understood and documented. Join us to make sure your error resolution investigation procedures are compliant!

What You'll Learn

  • Explanation of error resolution timing requirements
  • Calculating consumer liability under Regulation E
  • Details regarding granting of provisional credit
  • Required communications
  • Recordkeeping expectations

Who Should Attend

This session is ideal for any personnel that are responsible for resolving Regulation E error notices, including frontline and operations personnel as well as those responsible for auditing or monitoring the resolution process.

Molly Stull

Instructor Bio

Molly began her banking career on the teller line while working on her undergraduate degree and has continued working in the financial industry ever since. Some of her experience includes roles in operations, business resumption planning, consumer compliance, and conducting audits. Her favorite role is ensuring that her audience, whether on the sports field or in the financial industry, understands the "why" behind the rule. Her wealth of financial knowledge and her numerous years of experience enable her to relate the material to the audience.

Continuing Education Credit Information

Reg E Investigations has been approved for 1.8 AAP renewal credits by Nacha. Credits are redeemable for both Live and OnDemand viewing. For questions on certificates, please email support@oncourselearning.com. Certification holders must report these credits at Nacha.

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