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Teller Compliance Issues

During this program we will cover many teller regulatory and compliance issues. We will look at your signature contract, state and federal rules regarding the handling of checks.

OnDemand
Recorded Thursday,
June 9th, 2022
Presented by Deborah Crawford
2h total length
$279.00 or 1 Token

Includes: 30 Days OnDemand Playback, Presenter Materials and Handouts

  • BSA
  • Deposit Accounts
  • Bank Secrecy Act Officer/BSA Specialist
  • Branch Manager
  • Customer Service Representative
  • Deposit Operations Manager/Specialist
  • Human Resources Officer
  • Teller
  • Trainer

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During this program we will cover many teller regulatory and compliance issues. We will look at your signature contract, state and federal rules regarding the handling of checks. You will review some fundamentals but move towards the more advanced check issues involving fiduciaries, scams, and holds. Annual required training on both BSA and Regulation CC.

What You'll Learn

  • Endorsements—Business, Personal and Fiduciary
  • When do we know a customer is deceased and what to do with the checks afterward
  • What do we do with “or and and” checks
  • What to do when the amounts don’t match on a check
  • What to do when the customer wants you to cash a check made payable to the bank
  • Legal Issues--Postdated, Stale dated, Stop Payments On Checks
  • Check Scams
  • How and When to Place Holds—Regulation CC
  • How to hold a cashier's check
  • How to hold a treasury check
  • How to hold corresponding funds when cashing a check
  • Security features on Treasury Checks and Postal Money Orders
  • Breaking down the signature card—who can do what
  • Working with POAs, Representative Payees, Trustees, Executors
  • Handling Checks for fiduciaries
  • How money moves and time frames
  • BSA Staff training

Who Should Attend

Tellers, Head Tellers, Branch Staff, Customer Service Representatives and Branch Managers.

Deborah Crawford

Instructor Bio

Deborah Crawford is the President of Gettechnical Inc., a Florida based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor's and master's degrees from Louisiana State University. She has 35+ years of combined teaching and banking experience.

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