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Teller School - 2 Part Series

During this two-part virtual class, we will learn many of the compliance, regulatory, and security issues necessary to be a successful Teller.

OnDemand
February 21, 2023
February 28, 2023
Presented by Deborah Crawford
2h total length
$509.00 or 2 Tokens

Includes: 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Deposit
  • Deposit Accounts
  • Teller
  • Branch Manager
  • Compliance Officer
  • Deposit Operations Manager/Specialist
  • Teller
  • Trainer

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This will cover the annual training requirements for BSA and Regulation CC.

Included Webinars

  • Teller School - Part 1
  • Teller School - Part 2

Series Details

Teller School - Part 1

  • Customer Service Skills
  • Currency
  • Endorsements:
    • Consumers
    • Business
    • Fiduciary
  • Specialty Checks:
    • Treasury Checks
    • Substitute Checks
    • Postal Money Orders
  • Regulation CC on Checks
  • Checks - Fundamentals

Teller School - Part 2

  • BSA Training for Tellers including Red Flags
  • Check Fraud
  • How money moves and timeframes for returns
  • Understanding the Connection with the signature card contract
  • Postdated Checks
  • Stale dated Checks
  • Liability of the Parties
  • Legal legends on checks
  • Handling Checks at the death of an account holder
  • Active Shooters and Robbery

What You'll Learn

Each webinar in the series will cover specific topics relative to the subject matter.

Who Should Attend

Tellers, Head Tellers, Branch Managers, Training, Operations, and Compliance personnel should attend.

Deborah Crawford

Instructor Bio

Deborah Crawford is the President of Gettechnical Inc., a Florida based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor's and master's degrees from Louisiana State University. She has 35+ years of combined teaching and banking experience.

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