Workplace Violence - 2 Part Series

In the last few years, isolation, stress, and fear have grabbed us as never before in recent history. Violence is up, and homicides in America are at historic levels. We can no longer afford to ignore the possibility that it could strike at our office. How can we best ready ourselves and our staff?

June 28, 2023
June 30, 2023
Presented by Carol Dodgen
1h 30m total length
$509.00 or 2 Tokens

Includes: 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Human Resources
  • Information Technology/Security
  • Management/Employee Development
  • Risk Management/Legal
  • Technology/Security
  • Bank Legal Counsel
  • Board Member
  • Branch Manager
  • Customer Service Representative
  • Facilities Manager
  • Human Resources Officer
  • Risk Manager
  • Security Officer
  • Senior Management
  • Teller
  • Trainer

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Preventing acts of violence is much preferred and more cost-effective than dealing with the aftermath. It’s essential that we train employees to recognize pre-incident indicators and report them before an act of violence occurs, but it is also critical to have a plan in place to respond should the unthinkable happen. Whether it be angry customers, disgruntled coworkers, domestic violence issues that spill over into the workplace, or an individual stressed out and fed up who chooses your office and your employees to terrorize, we must be equipped to handle whatever walks through our doors.

What happens when it happens? Unfortunately, it’s not a question of if, but a question of when. When discussing the recent increase in active shooter events, we can say with certainty that someone somewhere is currently planning the next attack. Whether it’s a disgruntled employee, an enraged ex-domestic partner, an angry terminated employee, or a violent criminal with no regard for his life or anyone else’s, we cannot ignore the possibility that our workplace could be impacted. We will continue the discussion of prevention and move further into training for response to violence and preparing for the aftermath. Time spent on prevention and response training is crucial, but how much time have you devoted to dealing with the aftermath of a robbery or a violent event? Consider the consequences of being unprepared.

Included Webinars

  • Workplace Violence Part 1: How to Prevent and Prepare
  • Workplace Violence Part 2: When it Happens and Handling the Aftermath

Series Details

Workplace Violence Part 1: How to Prevent and Prepare

Participants will have a clear understanding of existing violence problems, ways to recognize warning signs, and prevention policies and methods. Anyone can benefit from this information, and most will find the material covered to be useful in their personal life as well.

  • Types of workplace violence
  • Recent case studies
  • Recognizing warning signs
  • De-escalation techniques
  • Preventative physical security measures
  • Necessary policies and procedures
  • Making yourself and your institution a less attractive target
  • Situational awareness
  • The high cost of complacency
  • Eliminating and mitigating risk

Workplace Violence Part 2: When it Happens and Handling the Aftermath

This session will focus on handling a violent incident, but will also show you how to better prepare, respond to, and navigate the critical time after the incident.

  • Beyond robbery
  • Active shooter response
  • Recent case studies and statistics
  • Handling domestic violence situations
  • Assessing and re-assessing
  • Testimonies from survivors
  • Reactionary gap
  • How to survive
  • What to expect after the event
  • De-briefing and counseling
  • Emotional first aid
  • Understanding stages of grief
  • Mistakes to avoid

What You'll Learn

Each webinar in the series will cover specific topics relative to the subject matter.

Who Should Attend

All branch personnel would benefit from this training.

Carol Dodgen

Instructor Bio

Carol Dodgen is the owner of Dodgen Security Consulting. Since 1998, her company has been providing services for businesses, financial institutions, and government entities to include training, ATM lighting inspections, and security assessments. Before forming her company, Carol served as the security training officer for Compass Bank. She earned her Master's Degree in Criminal Justice and spent several years as an adjunct criminal justice instructor. Carol is a nationally recognized speaker who has provided training for over 100,000 corporate, manufacturing, utility, law enforcement, and security personnel over the past 26 years. Carol earned her CPD (Crime Prevention Designation) and provides instruction on Crime Prevention Through Environmental Design (CPTED), Workplace Violence Prevention and Response, Robbery Prevention and Response, and Personal Safety. Carol has recently produced several video and e-learning training programs.

In 2009, Carol was appointed by the governor to serve on the newly formed Alabama Security Regulatory Board and served for 6 years as vice-chair of this board which regulates the security guard industry in the state.