Writing Effective Email

Problems in the focus and tone of email have led leadership to conclude that staff use the medium inappropriately. This webinar starts from the premise that email requires attention to the standards of structure, language, and etiquette to ensure audience-focused messages.

Recorded Monday,
June 27th, 2022
Presented by Philip Vassallo
2h total length
$279.00 or 1 Token

Includes: 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Human Resources
  • Reporting
  • Bank Legal Counsel
  • Board Member
  • Compliance Officer
  • Customer Service Representative
  • Deposit Operations Manager/Specialist
  • Facilities Manager
  • Internal Auditor
  • IT Professional
  • Marketing Officer/Business Development
  • New Accounts Representative
  • Private Banker
  • Risk Manager
  • Security Officer

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Challenge: Have you struggled through the overlong, cryptic prose and twisted logic of an email only to realize you have received a message whose business does not concern you? Have work situations led you to believe that email may not always be the best way to reply? Many executives have claimed that staff have used email either as a weapon for assaulting readers from a safe distance or as an excuse to avoid communicating in person.

Solution: Writing Effective Email focuses on the greatest challenges facing employees who sift through hundreds of emails daily and offers concrete suggestions for creating emails and responding to them efficiently and accurately. From there it moves to practical remedies for purposeless, incomplete, unorganized, and insensitive messages to ensure that emails are reader-focused, deferential, thorough, and easily scanned. The webinar closes with guidelines for managing the email system and for checking critical emails when high-quality communication matters most.

What You'll Learn

  • Define the major email writing mistakes
  • Master the unique challenges of email
  • Compose purposeful, reader-focused emails
  • Structure emails to highlight key points
  • Employ strategies for creating a courteous tone
  • Manage your email system effectively and efficiently"

Who Should Attend

Junior, mid-level, and managerial staff who use email as a primary means of written communication.

Philip Vassallo

Instructor Bio

Philip Vassallo, Ed.D., has designed, delivered, and supervised communication training programs for more than 25,000 executive, managerial, supervisory, administrative, and technical professionals internationally over the past three decades. He is the author of the books How to Write Fast Under Pressure, The Art of E-mail Writing, and The Art of On-the-Job Writing. He has edited major reports for Fortune 500 companies, the US government, and the City of New York. He also writes the popular blog Words on the Line, which offers practical tips for developing writers. Dr. Vassallo has taught internationally, recently as a faculty member of the Beijing International MBA program.