Webinars

Are you prepared for an active shooter event at your bank? Do you and your fellow employees know what to do if it happens? Don't leave these questions to chance. Attend this webinar to find out what you need to know to prevent and survive an act of violence.

Banking for Beginners is a series of short programs for the new employee. This training series is designed to help promote a general understanding of banking systems, money, deposit and loan products and other key topics that employees at a financial institution should be familiar with.

The way managers treat their team is subtly influenced by what they expect of them. What should you expect? How do you treat them? Learn how to build a team and coach them to success!

The agenda for this webinar includes coaching, confronting, and counseling your staff on how to build an individualized plan that reinforces positive performance and corrects poor performance. You will learn the importance of documenting coaching and follow through.

Today’s marketing department has the benefit of many advertising options, including social media, websites, TV, radio, and more. Whether your promotions are digital, print, or televised, multiple compliance regulations strictly prescribe what can be said, the elements that should be included, and how they should be displayed. Compliance violations can result in fines or lawsuits.

Your training should not be boring or trivial. Learn how to make all training a wonderful learning experience. (Yes, even compliance!)

This webinar will encourage you to be prepared to be effective both as a coach and as a supervisor. How are they different? How are they alike?

We focus on the key elements that make up the total compensation package: base salaries, annual incentives, long-term incentives, benefits and prerequisites. The session provides an educational overview of various compensation elements, focusing on current trends/best practices within community and regional banks.

Call centers create a competitive advantage for organizations, whether there are two or two hundred people answering calls. This webinar will help call center managers establish training and practice coaching techniques that ensure agents know how to effectively use the technology and are inspired to perform.