Webinars

This two-hour webinar delves into the responsibilities of collecting appropriate documentation, providing ownership options, titling accounts correctly, and allowing proper access to trust, fiduciary, and minor accounts not only during lifetime but at the death of a signer as well.

This program is designed for community banks that are being affected by virtual currency at some level.

Getting started in compliance can be a daunting endeavor. Where to even start? What are the laws, regulations, and guidance that applies financial services? Where can I find all this information to better help me do my job?

Everything you need to know about IRAs in a four-part webinar series.

Call Centers create a competitive advantage for organizations that learn to create them well| whether there are two or two hundred people answering calls. In most instances, calls are answered by automated voice response system (AVRS) allowing the caller to participate in determining where they need to be routed. This streamlines the process, routing the person to the agent best suited to assist the caller. While this process makes sense for the business, do callers become frustrated with being stuck in an endless loop of options to choose from so that when an agent comes on the line they are met by a frustrated caller?

This two-hour webinar focuses on the risks, procedures, best practices, and compliance requirements for opening personal and consumer accounts.

Your staff is the eyes and ears on the ground to protect your institution from being used by money laundering operations.

Alert for Loan Officers: Learn the critical skills to handle loan changes! Join us for a must-attend webinar on issuing revised Loan Estimates for valid changed circumstances. Don't miss out on this opportunity to learn how to address and handle changes during the loan application process, reset tolerances, and avoid costly cures. Sign up now!

We all know safe deposit boxes are an essential part of any financial institution, but did you know that neglecting their proper maintenance and security measures can lead to compliance and legal issues? In this session, we'll explore the importance of having detailed procedures and strong controls for opening and maintaining safe deposit boxes.