Webinars

Are your employees fired up about what they do and where they work? Positive environments that motivate people to go the extra mile can be built! Join this webinar to learn how to foster and sustain high employee morale in your workplace.

Learn understandable, pertinent examples from various auditing disciplines. This will help you understand how to remedy the greatest roadblocks to clear thinking through writing, and how to cultivate a convincing, authoritative style. You will leave this webinar with excellent resources that you can continually turn to during intense, complex audit engagements.

Don’t be caught off guard with some of the new thinking and the new rules on the deposit side of the financial institution.

Digital assets may not be part of your institution’s plan, but that doesn’t mean your customers are not participating in this arena. As millions of Americans engage in digital assets, financial institutions must understand the risks, red flags, and examiner expectations. Join us as we explain the digital asset terminology and current guidance and expectations.

Call centers create a competitive advantage for organizations, whether there are two or two hundred people answering calls. This webinar will help call center managers establish training and practice coaching techniques that ensure agents know how to effectively use the technology and are inspired to perform.

If you see it, refer it! Today we need all business lines to refer red flags and alerts to BSA/AML Departments. But how?

Elder financial exploitation robs our elder population of a nest egg that took years to accumulate. Join us as we discuss your financial institution's obligations in reporting exploitation and how to recognize signs of diminished financial capacity.

This webinar looks at the last four consent orders issued by FinCEN and how to stay on the right side of the compliance line.

Complaint management focuses on resolving customer grievances, identifying areas of improvement, and developing better products or services. The training your employees receive is imperative for the success of both your customer support and customer service departments.