Webinars

Learn to cultivate self-awareness, professional presence, value alignment, trustworthiness, teamwork, and empathy to significantly enhance your effectiveness and influence.

Your institution is unique, so your strategic plan should be unique as well. The environment for financial institutions has changed drastically in the past five years. This webinar will help you clarify your vision, mission, and core values. Plus, you will understand what your top strategic objectives should be and how to implement strategies to achieve them.

Learn how to avoid mistakes and land mines under the Department of Labor FLSA rule.

What evidence do you have that your employees have a clear understanding of how their work aligns with your company goals and vision? Are they proud to be a member of your team, feel their skills and experience are fully utilized, and have everything they need to be successful in their role?

Trainers and other leaders will enjoy this tactical and practical session chock full of facilitating and coaching suggestions which can be applied immediately in a variety of situations.

Call centers create a competitive advantage for organizations, whether there are two or two hundred people answering calls. This webinar will help call center managers establish training and practice coaching techniques that ensure agents know how to effectively use the technology and are inspired to perform.

A well-structured training strategy is crucial for success in today's competitive environment.

A lot of attention is being paid to the five generations in the workplace and the problems that can create. In particular, the more experienced generations complain about the younger generations, and the younger generations feel confused and undervalued. What if we shifted our thinking from “problems to solve” to “talent to leverage?”

Create customer interaction champions: transform attitudes, build skills, and boost confidence with practical strategies and simple tools.