Webinars

During this program, you will discover how to design training that promotes learner involvement.

Today, more than ever before, good customer service is vital to the success of any institution. It is the employee’s approach to customer service delivery that determines whether or not they will have the opportunity to sell additional products and services to the customer. Customers who feel a connection to the people who wait on them feel valued and well-cared for and will not only increase their relationship with the institution but will also recommend you to their friends.

This session will cover the critical topic of workplace violence – how to prevent it and what to do when confronted with it. Whether it's angry customers, disgruntled coworkers, or domestic violence that spills over into the workplace, we must be prepared to handle these volatile situations.

What does onboarding look like in your institution? What do you want it to look like? Join us to learn how to raise the bar with new hire onboarding, and how to wow new hires with a genuine interest in their success with your institution.

Customer service is personal. Excelling at moving from ordinary to extraordinary is key in being proactive in how we coach our client facing employees.

How do you deliver value while creating amazing experiences for your depositors? Wow them with an exceptional service experience. Depositors who feel a connection to the people who wait on them feel valued.

This presentation will navigate the intricate landscape of climate change, uncovering risks, regulations, and the lucrative opportunities that lie ahead for visionary leaders in the banking industry.

Join one of the country’s premier train the trainer instructors on how to get the most return on your training investment by staying in the right lane when you want to turnaround or prevent performance issues.

This webinar will take the mystery out of becoming a good communicator and give you the skills you need to be an excellent leader.