Webinars

This two-part webinar will cover the essentials for training your staff and the importance of establishing robust procedures and clear communication.

As we begin a new year, it’s safe to assume that last year’s goals won’t produce the results you want for this year. There is no better time to exercise your leadership muscles, grow a healthier team, and achieve your best year yet!

Tellers are the key to exceptional customer service, and a superior supervisor can enable them to deliver a top performance. In this webinar, Head Tellers will learn to become accomplished leaders who assist their tellers in reaching their full potential.

This program will ramp up leadership skills and address critical supervisory issues necessary to become an extraordinary supervisor.

In part 1, the speakers will address how to incorporate DE&I processes into key steps in the employee lifecycle, including recruitment and hiring and professional development. In part 2, the speakers will dig into how employees sharing experiences and allyship can strengthen workplace culture and lead to a greater feeling of belonging among employees.

Effective communication skills lead to more confidence, more respect, and a lot less stress in your day!

Everyone has been experiencing increasing anger from the public after the pandemic. Staff at every level of your financial institution needs to know how to defuse hostile people.

Join us for an informative and engaging webinar on the fundamentals of the bond market! This webinar is designed to provide you and your team with a comprehensive understanding of key concepts, including types of U.S. treasury securities, credit, and interest rate risks. By attending this webinar, your team will gain valuable insights and practical knowledge to help enhance your institution’s investment strategy.

This webinar will provide market data and best practices information surrounding board compensation and compensation committee responsibilities.