Webinars

Have you ever avoided a tough conversation because you don’t like conflict? Congratulations, you are among friends. Most people don’t jump out of bed in the morning thinking, “I hope I get into some conflict today!” Yet, many leaders avoid tough conversations for multiple reasons, generally boiling down to fear. Fear of the person’s reaction, hurting feelings, being taken advantage of, or the desire to be liked can get in the way of curious communication.

What does onboarding look like in your organization? What do you want it to look like? Onboarding should not be an afterthought as it is the new hire’s first impression of the company they are going to work for.

In this motivational talk, Marcia shares her successes and struggles as she navigated the financial services world as an immigrant and a woman leader. Find out why she’s so passionate about helping other women leaders succeed, and become inspired to lead with boldness and confidence.

The banking industry has long been familiar with technological upheavals, and generative AI stands as the most recent influential development. This presentation will highlight the top use cases for generative AI in banking and potential unintended consequences.

Have you ever avoided a tough conversation because you don’t like conflict? Congratulations, you are among friends. Most people don’t jump out of bed in the morning thinking, “I hope I get into some conflict today!” Yet, many leaders avoid tough conversations for multiple reasons, generally boiling down to fear. Fear of the person’s reaction, hurting feelings, being taken advantage of, or the desire to be liked can get in the way of curious communication.

If you want to score a homerun for employee development start with a triple through holding one-on-one meetings, giving and receiving feedback, and learning to coach on a regular basis. If you could find the time to develop your employees and still get your work done, would you be willing to learn?

This program will ramp up your leadership skills and address critical supervisory issues necessary to becoming an excellent team leader.

This program will ramp up leadership skills and address critical supervisory issues necessary to become an extraordinary supervisor.

Who determines the value of the service being delivered at your institution? Good service is vital to the success of any business. Research says that it takes 10 times the effort to keep a depositor loyal to an institution today in comparison to the effort it takes to get them to choose to do business with the institution in the first place. Employees may execute the transactions accurately and be polite and courteous when interacting with the depositor, but does the customer experience the interaction as satisfactory, but lacking something? The question becomes, Is what I’m doing being experienced by the customer in such a way as to make them feel this was the best service they’ve received?