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Human Resources

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Coaching Tellers to Excellence

  • Recorded Thu, March 28, 2024
  • Presented by Janice Branch
Janice Branch

How successful do you expect your tellers to be? How successful do they want to be? How big is the gap between what you want and what they deliver on?

This program will help you see how you can put coaching techniques into your leadership skills and get positive and meaningful results.

New Banker Training

  • Recorded Tue, May 09, 2023
  • Presented by Deborah Crawford
Deborah Crawford

Are you new to our industry and feeling a little lost? Don't worry, we've got you covered. Join us as we look at the ins and outs of the federal reserve system, regulations, regulators, and how banks make money. We'll also delve into the basic branch system and its function. You'll walk away from this webinar feeling confident and knowledgeable about the industry you've joined.

Secrets of Being a Great Call Center Agent

  • Thu, April 18, 2024
  • Presented by Janice Branch
Janice Branch

Call center agents, are you looking to take your performance and career opportunities to the next level? In this webinar, you’ll learn best practices that will help you turn customers into loyal and raving fans.

Building Productive Teams

  • Recorded Tue, February 06, 2024
  • Presented by Karen Butcher
Karen Butcher

The term 'team player' has become a generic term in the workplace. In this workshop, you will learn what it means to truly be a team player on a productive team.

Acing Your Job as a Customer Service Expert

  • Recorded Thu, March 31, 2022

Everyone appreciates exceptional customer service, but most people struggle in situations when it really matters. These essential techniques make memorable, positive customer experiences easy and effective. Don't miss this one!

The ABCs of ESG: A Primer for Bankers

  • Recorded Tue, May 10, 2022
  • Presented by Francis Janes
Francis Janes

During the webinar, participants will gain a basic understanding of ESG principles and practices and explore why banks are starting to integrate ESG into strategic priorities. In addition, attendees will learn about a set of universal, material ESG metrics along with recommended disclosures that could be reflected in the annual reports of financial institutions.

Unlocking Your Team's Full Potential: Cutting...

  • Recorded Mon, May 08, 2023
  • Presented by Vicki Kraai
Vicki Kraai

Retaining and engaging in a new world of work – does this sound like something you can relate to? The Great Resignation has disrupted employers, and in turn, negatively impacted organizational engagement and culture. Focusing on engagement and culture is key to moving forward, but it may look different than it has before.

Being Strategic with Base Compensation for No...

  • Recorded Thu, November 30, 2023
  • Presented by Mike Blanchard, Jeff Fairchild
Mike Blanchard
Jeff Fairchild

This webinar focuses on performance-based compensation approaches that community and regional banks should consider to attract and motivate staff level employees and officers. In this webinar we discuss keys to having an effective salary administration program, performance management, and staff level and producer cash incentive plans.

10 Must-Have Techniques for Engaging Training

  • Recorded Fri, March 03, 2023
  • Presented by Heather Legge
Heather Legge

Do you have what it takes to deliver memorable and meaningful training? Learn how to spark learner engagement from a design and delivery expert ready to share her secrets with you!


Fulfill your bank training needs with webinars

We offer over 450+ live and OnDemand webinars per year for bankers covering topics such as compliance, employee development, coaching, BSA/AML, lending, bank call reporting, TRID, as well as trending hot topics like pandemic preparedness, the Cares Act, regulation updates and much more! Delivered by respected financial services industry experts, our webinars are timely, relevant and always engaging.