Webinars

We focus on the key elements that make up the total compensation package: base salaries, annual incentives, long-term incentives, benefits and prerequisites. The session provides an educational overview of various compensation elements, focusing on current trends/best practices within community and regional banks.

This program will enhance your leadership skills and tackle essential supervisory challenges, equipping you to excel as an outstanding team leader.

Your financial institution’s most precious asset is its frontline. Today’s program will take a look at procedures for the teller.

Effective communication skills lead to more confidence, more respect, and a lot less stress in your day!

Tellers are the key to exceptional customer service, and a superior supervisor can enable them to deliver a top performance. In this webinar, Head Tellers will learn to become accomplished leaders who assist their tellers in reaching their full potential.

This two-part webinar will cover the essentials for training your staff and the importance of establishing robust procedures and clear communication.

Call Centers create a competitive advantage for organizations, whether there are two or two hundred people answering calls. This webinar will help call center managers establish training and practice coaching techniques that ensure agents know how to effectively use the technology and are inspired to perform.

In part 1, the speakers will address how to incorporate DE&I processes into key steps in the employee lifecycle, including recruitment and hiring and professional development. In part 2, the speakers will dig into how employees sharing experiences and allyship can strengthen workplace culture and lead to a greater feeling of belonging among employees.

Everyone has been experiencing increasing anger from the public after the pandemic. Staff at every level of your financial institution needs to know how to defuse hostile people.