Webinars

How successful do you expect your tellers to be? How successful do they want to be? How big is the gap between what you want and what they deliver on?

This program will help you see how you can put coaching techniques into your leadership skills and get positive and meaningful results.

Are you new to our industry and feeling a little lost? Don't worry, we've got you covered. Join us as we look at the ins and outs of the federal reserve system, regulations, regulators, and how banks make money. We'll also delve into the basic branch system and its function. You'll walk away from this webinar feeling confident and knowledgeable about the industry you've joined.

Call center agents, are you looking to take your performance and career opportunities to the next level? In this webinar, you’ll learn best practices that will help you turn customers into loyal and raving fans.

The term 'team player' has become a generic term in the workplace. In this workshop, you will learn what it means to truly be a team player on a productive team.

Everyone appreciates exceptional customer service, but most people struggle in situations when it really matters. These essential techniques make memorable, positive customer experiences easy and effective. Don't miss this one!

During the webinar, participants will gain a basic understanding of ESG principles and practices and explore why banks are starting to integrate ESG into strategic priorities. In addition, attendees will learn about a set of universal, material ESG metrics along with recommended disclosures that could be reflected in the annual reports of financial institutions.

Retaining and engaging in a new world of work – does this sound like something you can relate to? The Great Resignation has disrupted employers, and in turn, negatively impacted organizational engagement and culture. Focusing on engagement and culture is key to moving forward, but it may look different than it has before.

This webinar focuses on performance-based compensation approaches that community and regional banks should consider to attract and motivate staff level employees and officers. In this webinar we discuss keys to having an effective salary administration program, performance management, and staff level and producer cash incentive plans.

What does onboarding look like in your institution? What do you want it to look like? Join us to learn how to raise the bar with new hire onboarding, and how to wow new hires with a genuine interest in their success with your institution.