Webinars

If you are asking your customer, “Are you a US citizen?” at account opening, you might be asking the wrong question. A better question is, “Are you a US Person?”

Have you ever avoided a tough conversation because you don’t like conflict? Congratulations, you are among friends. Most people don’t jump out of bed in the morning thinking, “I hope I get into some conflict today!” Yet, many leaders avoid tough conversations for multiple reasons, generally boiling down to fear. Fear of the person’s reaction, hurting feelings, being taken advantage of, or the desire to be liked can get in the way of curious communication.

The webinar will go line by line through the CTR.

This webinar series will encompass opening personal, business, trust, minor, power of attorney, estate accounts, and much more! Although not customized to specific state law, it will answer the more complicated and challenging questions customers and employees ask. Whether you are new to new accounts or have decades of experience, you will gain more confidence and be prepared to handle even the most complicated scenario!

Debit cards are a critical payment method utilized by our customers and therefore, we must have a solid understanding of all aspects of offering this convenient access device. This session is specifically designed to explain the regulatory compliance requirements for issuing, servicing, and managing the institution’s debit card product along with internal control and fraud prevention tips.

This webinar provides attendees with tips to avoid check fraud losses, as well as an overview of the laws that apply to loss allocation when check fraud occurs.

During the webinar, you will review line-by-line the text fields and requirements to complete the Suspicious Activity Report (SAR).

Have you ever avoided a tough conversation because you don’t like conflict? Congratulations, you are among friends. Most people don’t jump out of bed in the morning thinking, “I hope I get into some conflict today!” Yet, many leaders avoid tough conversations for multiple reasons, generally boiling down to fear. Fear of the person’s reaction, hurting feelings, being taken advantage of, or the desire to be liked can get in the way of curious communication.

Unravel the workings of FedNow® for real-time settlement and efficient liquidity management. Equip your financial institution to maximize benefits and streamline operations.