Call Centers create a competitive advantage for organizations that learn to create them well and train their agents to know what to say, what not to say, and how to sell while maximizing productivity and quality.
Webinars
This program provides an overview of the key steps involved in effectively administering residential construction loans.
Are you in need of basic training on accounting matters? Or a refresher on the common transactions that roll through your institution’s general ledger? This learning experience is designed for financial professionals, accountants, and auditors new to the financial industry or the accounting department and those seeking a refresher course on the basic accounting concepts targeted for the activities of a financial institution.
Join Regulatory Compliance Counsel Michael Christians for this 90-minute deep-dive into the ECOA. During the webinar, participants will gain a deeper understanding of how the regulation's anti-discrimination requirements affect their day-to-day loan operations.
The CFPB released new and updated FAQs for Regulation E. The FAQs fall into four categories and we will review all of the new and updated FAQs during this program.
When you attend this live presentation, you’ll learn how to implement multiple techniques to create spreadsheets that are interactive, accurate, and user friendly.
Retaining and engaging in a new world of work – does this sound like something you can relate to? The Great Resignation has disrupted employers, and in turn, negatively impacted organizational engagement and culture. Focusing on engagement and culture is key to moving forward, but it may look different than it has before.
When writing effective credit memoranda, it's not what you say that commands attention, but how you say it. Learn skills required to write an effective credit memorandum.
The Call Report is a dynamic and ever-changing document in the realm of financial reporting. Over the past few years, we've been on a continuous journey of adaptation, carefully addressing and implementing extensive alterations and updates to this crucial report. The financial landscape is not static, and regulatory authorities regularly introduce modifications to ensure accurate and transparent reporting. As we look ahead, we acknowledge that the journey of change continues and we must continue to be proactive and adaptive to those changes
Fulfill your bank training needs with webinars
We offer over 450+ live and OnDemand webinars per year for bankers covering topics such as compliance, employee development, coaching, BSA/AML, lending, bank call reporting, TRID, as well as trending hot topics like pandemic preparedness, the Cares Act, regulation updates and much more! Delivered by respected financial services industry experts, our webinars are timely, relevant and always engaging.
