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Human Resources

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Managing a Successful Call Center

Upcoming
  • Wed, March 15, 2023
  • Presented by Janice Branch
Janice Branch
$279.00

Managing a Successful Call Center

Upcoming
  • Wed, March 15, 2023
  • Presented by Janice Branch

Customer Service, Human Resources, Information Technology/Security, Management/Employee Development

This webinar is intended to assist Call Center Managers in ensuring they have well-trained agents in the Call Center who execute their responsibilities and duties effectively, the Call Center's internal processes are top-notch, and they know how to effectively use the technology.

How to Create an Engaged Workforce

Upcoming
  • Mon, March 13, 2023
  • Presented by Karen Butcher
Karen Butcher
$279.00

How to Create an Engaged Workforce

Upcoming
  • Mon, March 13, 2023
  • Presented by Karen Butcher

Customer Service, Deposit, Human Resources, Management/Employee Development, Sales, Teller

What evidence do you have that your employees have a clear understanding of how their work aligns with your company goals and vision? Are they proud to be a member of your team, feel their skills and experience are fully utilized, and have everything they need to be successful in their role?

10 Must-Have Techniques for Engaging Training

Upcoming
  • Fri, March 03, 2023
  • Presented by Heather Legge
Heather Legge
$279.00

10 Must-Have Techniques for Engaging Training

Upcoming
  • Fri, March 03, 2023
  • Presented by Heather Legge

Computer Skills, Human Resources, Management/Employee Development

Do you have what it takes to deliver memorable and meaningful training? Learn how to spark learner engagement from a design and delivery expert ready to share her secrets with you!


Biden Administration Regulatory Priorities

OnDemand
  • Recorded Thu, February 11, 2021
  • Presented by Steven Greene
Steven Greene
$279.00

Biden Administration Regulatory Priorities

OnDemand
  • Recorded Thu, February 11, 2021
  • Presented by Steven Greene

Compliance, Human Resources, Risk Management/Legal

This session will involve a detailed discussion of the material changes expected to be introduced during calendar year 2021.

COVID Vaccines, Paid Leave, and Accommodations

OnDemand
  • Recorded Tue, March 23, 2021
  • Presented by Steven Greene
Steven Greene
$279.00

COVID Vaccines, Paid Leave, and Accommodations

OnDemand
  • Recorded Tue, March 23, 2021
  • Presented by Steven Greene

Compliance, Human Resources, Risk Management/Legal

This session will focus on the employment issues surrounding COVID management in the banking industry, as they now exist. We will discuss best practices and common approaches which have emerged across community banks.

Director Compensation and Compensation Commit...

OnDemand
  • Recorded Wed, December 22, 2021
  • Presented by Mike Blanchard, Matt Brei
Mike Blanchard
Matt Brei
$279.00

Director Compensation and Compensation Committee Best Practices

OnDemand
  • Recorded Wed, December 22, 2021
  • Presented by Mike Blanchard, Matt Brei

Human Resources

In this session, we will discuss director compensation and benefit trends. A general breakdown of the various components included in director compensation packages will be provided.


Employment Records and How to Keep Them

OnDemand
  • Recorded Fri, November 19, 2021
  • Presented by Bob Gregg
Bob Gregg
$279.00

Employment Records and How to Keep Them

OnDemand
  • Recorded Fri, November 19, 2021
  • Presented by Bob Gregg

Human Resources

This program provides information not just on what records you should keep and for how long, but on the several underlying and even more important issues of record creation, storage, and the DON’TS which create the major liabilities.

Writing Teller Training and Procedures

OnDemand
  • Recorded Wed, October 13, 2021
  • Presented by Deborah Crawford
Deborah Crawford
$279.00

Writing Teller Training and Procedures

OnDemand
  • Recorded Wed, October 13, 2021
  • Presented by Deborah Crawford

Human Resources, Management/Employee Development

Join us for an overview on writing teller training and procedures. They go hand in hand with success at the frontline.

Diversity and Inclusion: Leveraging Your AAP ...

OnDemand
  • Recorded Tue, October 26, 2021
  • Presented by Steven Greene
Steven Greene
$279.00

Diversity and Inclusion: Leveraging Your AAP Data and Insights

OnDemand
  • Recorded Tue, October 26, 2021
  • Presented by Steven Greene

Compliance, Human Resources, Risk Management/Legal

This session will identify and discuss AAP analyses and data which supply the specifics necessary to establish an effective D&I Program and just as importantly to monitor progress.

 

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We offer over 450+ live and OnDemand webinars per year for bankers covering topics such as compliance, employee development, coaching, BSA/AML, lending, bank call reporting, TRID, as well as trending hot topics like pandemic preparedness, the Cares Act, regulation updates and much more! Delivered by respected financial services industry experts, our webinars are timely, relevant and always engaging.

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