Webinars

This informative webinar is designed to provide an understanding of the ACH Network and its pivotal role in the financial ecosystem. You will receive a foundational overview of ACH, including its functions in delivering electronic payments. You’ll gain insights into the key participants in the ACH process, such as ODFIs, RDFIs, and third-party service providers, and understand how they collaborate to process transactions seamlessly.

This high-impact session will help you overcome common leadership pitfalls and unlock time-saving strategies that enhance productivity.

Ready to enhance your expertise in loan-related Call Report Schedules? This two-part webinar is specifically designed for Call Report preparers, reviewers, and auditors who want to master the complexities of loan reporting. With a focus on accuracy, compliance, and efficiency, this series will provide the insights you need to ensure loan data is reported flawlessly.

During this program, you will discover how to design training that promotes learner involvement.

During this session, we will look at the federal and state laws that underly our consumer accounts.

Training managers and supervisors in on the hiring process are key to creating stellar teams. This workshop will take you through the best practices of hiring for the right fit, specific to the financial services industry.

Today, more than ever before, good customer service is vital to the success of any institution. It is the employee’s approach to customer service delivery that determines whether or not they will have the opportunity to sell additional products and services to the customer. Customers who feel a connection to the people who wait on them feel valued and well-cared for and will not only increase their relationship with the institution but will also recommend you to their friends.

This session will cover the critical topic of workplace violence – how to prevent it and what to do when confronted with it. Whether it's angry customers, disgruntled coworkers, or domestic violence that spills over into the workplace, we must be prepared to handle these volatile situations.

Artificial Intelligence (AI) is revolutionizing the payments industry, driving innovation, enhancing security, and transforming customer experiences. From real-time fraud detection to AI-powered automation, financial institutions and payment providers must embrace these advancements to stay competitive.