Webinars

Building a valuable, comprehensive Business Continuity Management Plan (BCMP) is no small task, and the plan must take a holistic view of the institution and involve representation from all functional units of the organization. So, where do you start, and how do you build a BCMP that will be valuable to the institution?

Discover your unique coaching strengths and learn practical strategies to build high-performing teams in our interactive webinar. Gain insights into your coaching style, improve team engagement, and walk away with tools to inspire growth and success!

Discover how to elevate customer interactions with the BRIGHT approach! This 90-minute webinar equips tellers with practical tools to confidently connect with customers, identify their needs, and recommend personalized solutions that benefit both the customer and the institution.

Overdrafts are certainly a topic we've heard a lot about lately. Are they outlawed? (Hint: No). Should we consider eliminating them? (Hint: No, but be careful). Even though there is no regulation on them per se, we do see some institutions eliminating overdraft fees (and NSF fee as well) entirely. It is important to understand exactly what is at issue and how to manage your program.

Even though we’ve been living with the TILA-RESPA Integrated Disclosures (TRID) rule for over a decade now (believe it or not), compliance can be frustratingly elusive. The rules are so detailed and prescriptive that 100% accuracy is near impossible. Scrutiny of TRID disclosures is traditionally quite intense, plus when you consider the legal liability of inaccurate disclosure of the many fees, identifying the many hot spots of TRID becomes paramount.

Attend this proactive webinar and learn a “five-step” analysis plan to calculate the key ratios covering liquidity, activity, leverage, operating performance, and cash flow analysis and correctly interpret the financial condition of the business client. Upon completion of this webinar, you will also be able to better negotiate with your business clients as well as other financial professionals.

Our branch managers wear a number of hats: taking deposits, opening accounts, originating loans, managing staff, and conducting branch audits among them. Join us for this session where will discuss the regulatory compliance elements that directly impact the many duties of a branch manager.

Funds transfer fraud causes millions of dollars in losses for businesses and financial institutions every year. Learn the steps you can take to protect your institution and your account holders!

We all know safe deposit boxes are an essential part of any financial institution, but did you know that neglecting their proper maintenance and security measures can lead to compliance and legal issues? In this session, we'll explore the importance of having detailed procedures and strong controls for opening and maintaining safe deposit boxes.