Training

Training managers and supervisors in on the hiring process are key to creating stellar teams. This workshop will take you through the best practices of hiring for the right fit, specific to the financial services industry.

Today, more than ever before, good customer service is vital to the success of any institution. It is the employee’s approach to customer service delivery that determines whether or not they will have the opportunity to sell additional products and services to the customer. Customers who feel a connection to the people who wait on them feel valued and well-cared for and will not only increase their relationship with the institution but will also recommend you to their friends.

Artificial Intelligence (AI) is revolutionizing the payments industry, driving innovation, enhancing security, and transforming customer experiences. From real-time fraud detection to AI-powered automation, financial institutions and payment providers must embrace these advancements to stay competitive.

Building a valuable, comprehensive Business Continuity Management Plan (BCMP) is no small task, and the plan must take a holistic view of the institution and involve representation from all functional units of the organization. So, where do you start, and how do you build a BCMP that will be valuable to the institution?

Stop letting unproductive meetings drain your energy and time. Instead, learn how to take charge of your calendar and make every meeting count. Join us and discover the tools and strategies to lead or participate in meetings that matter.

This learning experience is designed for bankers working in the operational areas of teller operations, wire transfers, deposit operations and loan operations. Participants will gain an understanding of the importance certain policies and procedures play in the accurate accounting for bank assets and liabilities.

This is a webinar for decision makers. This 90-minute webinar is built specifically for board members, executives, and senior managers who want to understand what is behind the numbers, not how to enter them.

Community Bank Compliance Officers (COs) face intensified pressure from escalating cyber threats, complex new tech like AI, increased third-party risks, and a constant flood of new or changing regulations. Congratulations! You are brand new to this role! Now what?