Webinars

While it can be difficult to document a response for Incident Response scenarios that have never occurred, building out step-by-step scenarios into an Incident Response Playbook might just save your organization time, money, resources, or even the business itself if something bad does happen. How do you create your own Incident Response Playbook?

Robberies turn violent when a customer or staff member doesn't do the right thing. Handling the aftermath of these situations can be traumatic for the bank. Learn how to handle a crisis situation.

Learn the five vital signs of any organization and the ratios required to identify them.

Don't get caught making common errors that put your compliance at risk! Join us for an urgent and engaging program that will reveal the secrets to setting up NRA accounts correctly. From the W-8BEN to the 1042-S interest reporting, you'll learn everything you need to know to avoid costly mistakes and ensure accurate reporting to the IRS. Don't miss this chance to protect yourself from liability and increase your compliance. Enroll now and join the fight against NRA account errors.

Call Centers create a competitive advantage for organizations that learn to create them well| whether there are two or two hundred people answering calls. In most instances, calls are answered by automated voice response system (AVRS) allowing the caller to participate in determining where they need to be routed. This streamlines the process, routing the person to the agent best suited to assist the caller. While this process makes sense for the business, do callers become frustrated with being stuck in an endless loop of options to choose from so that when an agent comes on the line they are met by a frustrated caller?

We are seeing a rapid shift in the way financial institutions interact with their customers and conduct business to a more remote, online delivery model. Not that these capabilities haven’t always been present, but ever since the pandemic, much more business is conducted remotely, and this is a trend we can expect to continue. What are the requirements to keep in mind when conducting business in this fashion?

The right of setoff is a complicated, but very effective, tool for collecting debts owed to a bank. Learn the best practices and dangers that can arise when using this process.

Learn the Excel skills essential for financial industry professionals, and nuances that will enhance your Excel proficiency and efficiency.

This two-hour webinar focuses on the risks, procedures, best practices, and compliance requirements for opening personal and consumer accounts.